Refund & Returns Policy

Overview

Our refund and return policy lasts 30 days from the date your order is delivered. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

To qualify for a return, your item must meet the following requirements:

• Must be unused and in the same condition as received.
• Must be in the original packaging.
• Must include proof of purchase or order confirmation.

Non-Returnable Items

Certain products cannot be returned for safety, hygiene, or legal reasons, including:

• Gift cards.
• Downloadable software products.
• Some health and personal care items.
• Perishable goods such as food or similar products.
• Hazardous materials or flammable liquids and gases.
• Customized or personalized products unless defective.

Partial Refunds

Partial refunds may be approved in certain situations, including:

• Items showing obvious signs of use.
• Products damaged or missing parts due to customer handling.
• Items returned outside the approved return period.
• Products not returned in their original condition.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and credited back to your original payment method. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your credit card company or payment provider.
• Contact your bank regarding processing times.
• If the issue continues, contact our support team.

Sale Items

Only regularly priced items may qualify for refunds. Discounted, promotional, or clearance items may not be eligible for refunds unless required by applicable laws.

Exchanges

We replace items only when they are defective, damaged, or incorrect. If you need an exchange, please contact our support team before returning your product.

Gift Returns

If an item was purchased as a gift and shipped directly to you, an approved return may qualify for store credit. If the item was not marked as a gift, refunds will be issued to the original purchaser.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by an error from Fated AOG LLC or a defective product.

Shipping costs are non-refundable. For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. Fated AOG LLC cannot guarantee receipt of returned items without tracking.

Return Address:

Fated AOG LLC
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110
New Mexico, United States